Privacy Policy

Privacy Policy

Verax Outreach (“we”, “us”, “our”) operates veraxoutreach.com and delivers brand, marketing, website, software, and content production services internationally from the United Arab Emirates. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

1. Information We Collect

We collect information you provide directly to us, including:

• Name

• Email address

• Phone number

• Business or company name

• Project details, briefs, or enquiries submitted through contact forms, email, or calls

• Any files, assets, or materials shared during a service engagement

We also collect limited technical information automatically when you visit our website, including IP address, browser type, device type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and arrange consultations

• Deliver, manage, and improve our services

• Prepare proposals, strategies, and deliverables for client engagements

• Communicate project updates, scheduling, and reporting

• Analyse website performance and improve the user experience

• Send service-related communications (we do not operate a marketing mailing list)

We only collect and retain information necessary to operate and deliver our services.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who assist in delivering our services or operating our website (such as hosting, analytics, email, and project management platforms), and only to the extent necessary for those purposes.

If a client engagement involves subcontractors or production partners, relevant project information may be shared with those parties under the same confidentiality obligations that apply to Verax Outreach.

4. Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to improve the experience. This includes analytics tools that collect anonymised usage data.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled. Where required by law, we will ask for your consent before setting non-essential cookies.

5. Data Retention

We retain personal information for as long as it is needed to fulfil the purposes described in this policy, or as required by law. Enquiry data from contact forms is retained for up to 12 months unless a service engagement begins, in which case client records are retained for the duration of the relationship and a reasonable period after.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent for specific uses of your data

• Object to or restrict certain processing activities

To exercise any of these rights, contact us at hello@veraxoutreach.com. We will respond within a reasonable timeframe.

8. International Use

Verax Outreach is based in the United Arab Emirates and works with clients internationally. By using our Services, you acknowledge that your information may be processed and stored in the UAE or in other jurisdictions where our service providers operate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at veraxoutreach.com/privacy. Material changes will be noted on this page.

10. Contact

For questions about this Privacy Policy or how your information is handled, contact us at hello@veraxoutreach.com or through veraxoutreach.com/contact.